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Shipping

Countries we ship to

LUMES ships to countries within Europe, and the United States & Canada. You can find a full list of the countries we ship to, how much shipping will cost and the estimated shipping time per country, below:

Country Shipping price Estimated shipping time (track & trace shipping)
Netherlands Free Within 24 hours on business days
Belgium Free 1-2 business days
Luxembourg Free 1-2 business days
UK Free 2-3 business days
Austria €3.50 2-3 business days
Denmark €3.50 3-4 business days
Finland €3.50 2-4 business days
France €3.50 2-3 business days
Germany €3.50 2-3 business days
Italy €3.50 3-5 business days
Ireland €3.50 2-3 business days
Poland €3.50 2-5 business days
Portugal €3.50 3-5 business days
Spain €3.50 3-5 business days
Sweden €3.50 2-3 business days
Bulgaria €7.50 4-7 business days
Croatia €7.50 5-8 business days
Cyprus €7.50 4-7 business day
Czech Republic €7.50 3-5 business days
Estonia €7.50 4-6 business days
Greece €7.50 3-6 business days
Hungary €7.50 3-5 business days
Iceland €7.50 3-5 business days
Latvia €7.50 3-6 business days
Liechtenstein €7.50 3-4 business days
Lithuania €7.50 4-6 business days
Malta €7.50 4-6 business days
Norway €7.50 2-4 business days
Romania €7.50 4-7 business days
Slovakia €7.50 3-5 business days
Slovenia €7.50 3-5 business days
Switzerland €7.50 2-3 business days
Rest of Europe €16.50 6-12 business days
Canada €16.50 5-6 business days
United States €16.50 3-6 business days
Purchase your items online and have them delivered directly to your door. Here you'll find everything you need to know about delivery and managing your order. LUMES uses DHL or PostNL (depending on the country) to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and estimated delivery date.

Shipping Time

The ‘Ships‘ time is an estimate of when the item will leave our warehouse. For example, if an item displays "Ships: 1 business day" the item will leave our warehouse 1 business day after you place your order. While LUMES works hard to ship every order as quickly as possible, unforeseen circumstances may cause an order to have longer ship times. In these rare cases, you’ll be notified by email promptly.

Occasionally, we will confirm ship and delivery times, then learn we are unable to fulfil the order due to low product availability. In these rare cases, we will notify by email of the new ship and delivery times.

Shipping Cost

The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Courier Delivery cost includes tip.

You can find delivery costs at checkout, on the Order Confirmation email.


What's next?

Once your order is placed, we send information about your order by email. If you have multiple items on your order, you may receive additional emails for each item. If, for any reason, you have placed an order and have not received confirmation for the order within 24 hours, please contact us by email at orders@lumes.store and include “order confirmation not received” in the subject line.

Order Acknowledgement

The order acknowledgement email provides a summary of the items in your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a delivery date. You can click the date to view your order details.

Shipment Notification

We'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can enter the tracking number on the carrier's website to track the status of your order.

Carrier Delivery Options

LUMES chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to LUMES. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

Pick up package at carrier's local facility

After the first delivery attempt, you can request to pick up your package at our carrier's local facility. Call the number on the carrier's Delivery Notice and inform the carrier you'd like to pick up your package in person.

To pick up your package from the carrier's local facility, you'll need:

  • The Delivery Notice
  • Government ID (driver's license, passport) that matches the package name and address
  • Second ID with your name on it (credit card, social security card)

The carrier can release the package only to the person included on the shipping address.