Countries we ship to
LUMES ships to countries within Europe, and the United States & Canada from our warehouse in the Netherlands. You can find a full list of the countries we ship to, how much shipping will cost and the estimated shipping time per country, below.
If you order before 3PM CET Mon-Fri, your order will be shipped on the same day.
PLEASE NOTE: Due to COVID-19, we have temporarily postponed shipping to countries outside of Europe.
|Country||Shipping price||Estimated shipping time (track & trace shipping)|
|Netherlands||€3.95||Next day (if ordered before 3pm)|
|Belgium||€4.95||Next day (if ordered before 3pm)|
|Germany||€4.95||2-3 business days|
|Luxembourg||€4.95||1-2 business days|
|UK||€4.95||2-3 business days|
|Austria||€4.95||2-3 business days|
|Belarus||€4.95||5-10 business days|
|Croatia||€4.95||5-8 business days|
|Cyprus||€4.95||4-7 business day|
|Denmark||€4.95||3-4 business days|
|Estonia||€4.95||4-6 business days|
|Finland||€4.95||2-4 business days|
|France||€4.95||2-3 business days|
|Greece||€4.95||3-6 business days|
|Hungary||€4.95||3-5 business days|
|Iceland||€4.95||3-5 business days|
|Italy||€4.95||3-5 business days|
|Ireland||€4.95||2-3 business days|
|Latvia||€4.95||3-6 business days|
|Lithuania||€4.95||4-6 business days|
|Malta||€4.95||4-6 business days|
|Poland||€4.95||2-5 business days|
|Portugal||€4.95||3-5 business days|
|Serbia||€4.95||5-7 business days|
|Slovakia||€4.95||3-5 business days|
|Slovenia||€4.95||3-5 business days|
|Spain||€4.95||3-5 business days|
|Sweden||€4.95||2-3 business days|
|Norway||€9.95||2-4 business days|
|Switzerland||€9.95||2-3 business days|
|Rest of Europe||€19.95||6-12 business days|
|Canada||€19.95||5-6 business days|
|United States||€19.95||3-6 business days|
Purchase your items online and have them delivered directly to your door. Here you'll find everything you need to know about delivery and managing your order. LUMES uses DHL or PostNL (depending on the country) to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and estimated delivery date.
The ‘Ships‘ time is an estimate of when the item will leave our warehouse. For example, if an item displays "Ships: 1 business day" the item will leave our warehouse 1 business day after you place your order. While LUMES works hard to ship every order as quickly as possible, unforeseen circumstances may cause an order to have longer ship times. In these rare cases, you’ll be notified by email promptly.
Occasionally, we will confirm ship and delivery times, then learn we are unable to fulfil the order due to low product availability. In these rare cases, we will notify by email of the new ship and delivery times.
The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Courier Delivery cost includes tip.
You can find delivery costs at checkout, on the Order Confirmation email.
Once your order is placed, we send information about your order by email. If you have multiple items on your order, you may receive additional emails for each item. If, for any reason, you have placed an order and have not received confirmation for the order within 24 hours, please contact us by email at email@example.com and include “order confirmation not received” in the subject line.
The order acknowledgement email provides a summary of the items in your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a delivery date. You can click the date to view your order details.
We'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can enter the tracking number on the carrier's website to track the status of your order.
Carrier Delivery Options
LUMES chooses which carrier will deliver your shipment, and some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to LUMES. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.
Pick up package at carrier's local facility
After the first delivery attempt, you can request to pick up your package at our carrier's local facility. Call the number on the carrier's Delivery Notice and inform the carrier you'd like to pick up your package in person.
To pick up your package from the carrier's local facility, you'll need:
- The Delivery Notice
- Government ID (driver's license, passport) that matches the package name and address
- Second ID with your name on it (credit card, social security card)
The carrier can release the package only to the person included on the shipping address.